1. Order Processing Time

  • Orders placed on the website take 3-5 working days to prepare and package.

  • Custom order items will take longer. Kindly always first confirm our delivery time before placing any custom orders.

2. Delivery Time

Delivery time varies by location and courier:

  • Karachi / Lahore / Islamabad: 2–4 days

  • Other major cities: 3–5 days

  • Remote areas: 5–7 days

(Actual delivery depends on courier performance.)

3. Shipping Charges

  • Shipping fee is displayed at checkout.

  • Free shipping may be offered during promotions.

4. Tracking

Once dispatched, you will receive your tracking number via SMS/whatsapp or email.

5. Delays

We are not responsible for delays caused by couriers, weather, strikes, or incorrect address information provided by the customer.

6. Damaged in Transit

If your order arrives damaged, please refer to our Claim / Damage Policy.
Claims must be submitted WITHIN the required timeframe.

7. Lost Packages

If a parcel is lost, we will coordinate with the courier and update you.
Replacement or refund will depend on courier investigation.

8. International Shipping

We offer worldwide shipping except India due to courier limitations.
International shipping rates vary and must be confirmed prior to order.
Customs duties and taxes are the buyer’s responsibility.
International delivery timelines are estimates and may vary based on customs delays.